Welcome to the ReefKG Help & Support Center. This page provides guidance on using the ReefKG application, managing your account, understanding your data rights, and accessing customer support. Our goal is to ensure that every user has clear, transparent, and reliable access to assistance and account management tools.
If you experience any issues while using the ReefKG app or website, please review the sections below or contact our support team for further help.
Your ReefKG account allows you to manage your aquarium data, preferences, and app features. Through your account, you can:
Access and update your profile information
Manage tank logs and settings
View usage history
Control privacy preferences
Request data-related services
To update your account details, please use the in-app settings section. If you are unable to access your account, contact our support team for assistance.
ReefKG respects your right to control your personal data. If you wish to permanently delete your account and associated information, we provide a dedicated page with complete instructions and request procedures.
Please visit the following link to learn more and submit your request:
https://reefkg.com/delete-account/
On the account deletion page, you will find:
Step-by-step deletion instructions
Required verification details
Processing timelines
Information on retained data (if legally required)
Confirmation procedures
Once processed, your account and personal data will be permanently removed in accordance with our Privacy Policy.
We are committed to protecting your personal information and maintaining high security standards. ReefKG collects and processes data only as required to provide app functionality and improve user experience.
Our privacy practices include:
Secure data storage
Limited internal access
Encrypted communication
Compliance with applicable regulations
Transparent data usage policies
For full details, please review our Privacy Policy on the website.
If you experience technical issues, such as:
App crashes or loading problems
Login failures
Data sync errors
Feature malfunctions
Performance concerns
Please contact our support team with the following details:
Registered email address
Device type (Android or iOS)
App version
Description of the issue
Screenshots (if available)
Providing this information helps us resolve your issue more efficiently.
If ReefKG offers paid features or subscriptions, billing is managed through your respective app store.
For subscription-related issues, including:
Payment problems
Renewal questions
Refund requests
Plan changes
Please contact your app store directly or reach out to our support team for guidance.
Users may request access to their stored data before account deletion. If you require a copy of your information, please contact us and specify:
Your registered email
Data range
Preferred format (if applicable)
We will process your request in accordance with applicable laws and policies.
For all support inquiries, please contact us at:
Email: info@reefkg.com
Our team aims to respond within standard business hours and resolve requests as quickly as possible.
General inquiries: 1–3 business days
Account deletion requests: Up to 7 working days
Data access requests: Subject to verification and legal requirements
Delays may occur during high-volume periods, but all requests are handled in order.
For additional information regarding your rights and responsibilities, please review:
Data Retention Policy
These documents explain how ReefKG operates and protects users.
